The International Centre of Excellence in Tourism and Hospitality Education

Membership Type: Full
Email: accreditation@the-ice.org
Year in which Organisation/Agency commenced operations: 2004
Countries/regions/states of operation: Australia, Europe, Fiji, Malaysia, Middle East, Philippines, Singapore, Thailand

Chief Executive Officer (CEO)

Title: Chief Executive Officer
First Name: Pauline
Surname: Tang
Phone: +61 419 776 316
Fax: NA
Email Id: pauline@the-ice.org
Alternative Email Id: accreditation@the-ice.org

Nominated Contact Person (if different from CEO)

First Name: Elise
Surname: Lawrence
Job Title: Operations Manager & Company Secretary
Phone: +61 410 436 853
Fax: NA
Email Id: elise@the-ice.org
Alternative Email Id: accreditation@the-ice.org

Organisation Details

The International Centre of Excellence in Tourism & Hospitality Education
Address: 15/19-25 Musk Avenue, Kelvin Grove, QLD, Australia 4059
Australia
Website: www.the-ice.org

Additional Contacts

Criteria Requirements for Full Member

1 Criterion: Nature of the operations of the agency:
Measure: The agency is responsible for reviews at institutional or programme level of post-secondary
education institutions or post-secondary quality assurance agencies
Description: The International Centre of Excellence in Tourism and Hospitality Education (THE-ICE) is an international accreditation agency and a global network of leading quality tourism, hospitality, events and culinary arts (TH&E) institutions. Accreditation and quality assurance have become integral to the institutional review processes in education. In the globally competitive education environment, the importance of institutional self-review, peer review by experts in the field, benchmarking, and best practice have never been more important.
Our mission focuses on:
* Programme accreditation
* Cross-institutional benchmarking
* Promotional of THE-ICE accredited TH&E programmes and education excellence, and
* individual professional development
To further enhance our member benefits, with the guidance of the Board of Directors, THE-ICE undertakes strategic activities including the annual IPoE Forum (International Panel of Experts) and workshop events that are open to our global network as well as other interested individuals or organisations in TH&E fields.
Originally funded by the Australian government (2004-2008), THE-ICE now has a global member network of leading quality TH&E (tourism, hospitality and events) institutions.
2 Criterion: Mission statement and objectives:
Measure: The agency has formulated a mission statement and objectives which are consistent with the nature of the agency
Description: Our Mission
Programme accreditation
Cross-institutional benchmarking
Promotion of THE-ICE accredited programmes & education excellence
Individual professional development

Our Vision
To be the leading and authoritative source on TH&E education and training

Originally established and funded by the Australian Federal Government (2004 – 2008) as one of five International Centres of Excellence promoting Australian education prowess, THE-ICE was awarded to and managed by the Sustainable Tourism Cooperative Research Centre (STCRC), the largest tourism and hospitality scientific research centre in the world at that time.
With the endorsement and support of the Australian government, THE-ICE designed, developed and implemented strategic activities to:
recognise excellence in tourism and hospitality education in Australia
help in furthering the development of that excellence, and
aid in the promotion of that excellence to future international students
3 Criterion: Agency staff, Numbers, Profile, Roles:
Measure: The profile of the staff is consistent with the Mission Statement
Description: THE-ICE profile THE-ICE Board of Directors and Executive Staff publicly on THE-ICE website (http://the-ice.org/our-team/).
4 Criterion: Profile of reviewers:
Measure: The profile of the reviewers is consistent with the Mission Statement
Description: THE-ICE profile their Auditors publicly on THE-ICE website (http://the-ice.org/our-team/).
5 Criterion: Independence:
Measure: The judgements and recommendations of the agency’s reports cannot be changed by third parties
Description: THE-ICE Executive team ensure separation of power with judgements and recommendations of incoming and current members. All recommendations are made by auditors, with final decision being made by the independent peer review panel and THE-ICE Board of Directors.

Institutions that meet the criteria set out in clause 13 of the constitution may become an Associate of THE-ICE, or a Full Member upon successful completion of THE-ICE Pre-Accreditation Fast Track, through the following process:
(a) Stating that intention in writing to the General Manager of THE-ICE and submitting an executed Associate of THE-ICE Agreement, or an executed Full Member of THE-ICE Agreement;
(b) Completing such Pre-Accreditation application procedure as may be determined from time to time and subsequently being assessed by the Assessment Panel as meeting the applicable criteria of THE-ICE Standards of Excellence;
(c) The Board approving that application by Ordinary Resolution or Circular Resolution; and
6 Criterion: Resources:
Measure: The agency has sufficient resources to run its operations in accordance with its mission statement and objectives
Description: Originally established and funded by the Australian Federal Government (2004 – 2008) as one of five International Centres of Excellence promoting Australian education prowess, THE-ICE was awarded to and managed by the Sustainable Tourism Cooperative Research Centre (STCRC), the largest tourism and hospitality scientific research centre in the world at that time.

In July 2008 THE-ICE transformed from a government-funded international education initiative, with eight Australian foundation members, to a not-for-profit international accreditation and quality assurance agency. Today THE-ICE is a global network 37 institutions comprising of public and private universities, vocational institutions and private hotel schools from 15 countries.
7 Criterion: External quality assurance criteria and processes:
Measure: The description of the processes and criteria applied should be transparent and publicly available and normally include:
self evaluation, site visit, public report and follow-up measure
Description: THE-ICE has developed fourteen Standards of Excellence which are required to be met for accreditation:
1. Status of the Institution
2. Governance, Leadership and Administration
3. Vision, Mission, Objectives
4. Courses / Programmes, Curriculum and Graduate Outcomes / Attributes
5. Approaches Teaching and learning
6. Planning, Programme Review and Quality Assurance Mechanism
7. Level of Internationalisation
8. Physical Resources and Facilities
9. Student Services
10. Industry Advisory Board
11. Staffing Resources
12. Financial Resources
13. Membership, Partnership, Community / Social Responsibilities Engagement
14. Areas of Excellence

The process involves two stages: a) Pre-accreditation and b) Accreditation. Institutions seeking accreditation and membership of their TH&E (tourism, hospitality, events and culinary arts) education programmes by THE-ICE must meet THE-ICE Standards of Excellence. The process involves the completion of an application Proforma, site audit to be evaluated and conducted by registered auditor/s from the Independent THE-ICE Assessment Panel, and peer review by THE-ICE Board of Directors.

Upon successful completion of the Pre-accreditation process, or the Fast Track Process, the institution will be invited to join the network as an Associate of THE-ICE. Within the three year validity of Pre-accreditation, Associates of THE-ICE may apply for Full Accreditation and become a Full Member of THE-ICE. As a Full Members, programmes are accredited for a period of five years after which Re-accreditation is required.
In brief, the accreditation process steps include:
Self-review
Evaluation
Site visit
Peer review
On-going benchmarking

Fully Accredited Members of THE-ICE that may operate as part of an ‘education group’ may be entitled to nominate other members of their education group as Affiliate Full Members, subject to the relevant criteria being met.

All information on the accreditation process and standards of excellence are available on THE-ICE website http://the-ice.org/what-we-do-2/accreditation/

As the site audit and application process obtains commercial in confidence information, it is not made publicly available. However, membership institutions and accredited programmes are listed on THE-ICE website and made publicly available.
8 Criterion: Quality assurance:
Measure: The description of the processes and criteria applied should be transparent and publicly available and normally include:
self evaluation, site visit, public report and follow-up measure
Description: This appears to be a duplication of criterion 7. Please advise of what additional information you seek here.

Criteria Requirements for Institutional Member

Institutional Member Criteria:
Measure: Institutional Members are institutions of higher education in the region that are in good standing with the relevant quality assurance agency if one exists.
Proof of recognition as a Higher Education Institution: Applicable Only For Institutional Members
Proof of the organisation’s good standing with the local QA agency: Applicable Only For Institutional Members

Criteria Requirements for Associate Member

Associate Member Criteria:
Measure:Associate Members are organisations with a major interest and active involvement in evaluation, accreditation and quality assurance in higher education, but without the responsibility for assuring the quality of institutions, education programs, or external quality assurance agencies
Applicable Only For Associate Members

Criteria Requirements for Intermediate Member

1 Criterion: Nature of the operations of the agency:
Measure: The agency is responsible for reviews at institutional or programme level of post-secondary education institutions or post-secondary quality assurance agencies
Description: Applicable Only For Intermediate Members
2 Criterion: Mission statement and objectives:
Measure: The agency has formulated a mission statement and objectives which are consistent with the nature of the agency
Applicable Only For Intermediate Members
3 Criterion: :
Proof of the organisation’s good standing with the local QA agency
Applicable Only For Intermediate Members

Criteria Requirements for Observer

Criterion For Observers:
Measure: APQN accepts as Observers organisations outside the Asia-Pacific region, including: external quality assurance agencies; institutions with a major interest in evaluation, accreditation and quality assurance in higher education; other regional networks that have major interests in and strong links with the region
Criteria Requirements for Observer: Applicable Only For Observers

Documentation and Fees

Additional Information: No additional information is required for my application
Upon approval of my application I agree to pay:
  • $500 (Initial Joining Fee: Full Member, Intermediate Member, Associate Member)
I will be applying for support for: None

Documents Submitted

THE-ICE Corporate Flyer 2018_Aug2018.pdf



THE-ICE_Revised Constitution 2014.pdf

THE-ICE Accreditation Membership brochure_Mar2018.pdf








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