National ELT Accreditation Scheme Ltd (NEAS)

Membership Type: Full
Year in which Organisation/Agency commenced operations: 1990
Countries/regions/states of operation: Australia Indonesia Cambodia

Chief Executive Officer (CEO)

Title: Mr
First Name: Stefan
Surname: Boffa
Job Title: Operations Manager
Phone: +61 2 9954 6077
Fax: +61 2 9954 6153
Email Id:

Nominated Contact Person (if different from CEO)

Title: Ms
First Name: Suzannah
Surname: Clerc
Job Title: Manager, Accreditation
Phone: +61 2 9954 6077
Fax: +61 2 9954 6153
Email Id:

Organisation Details

National ELT Accreditation Scheme Ltd (NEAS)
Address: Level 3 189 Miller Street North Sydney NSW 2060

Additional Contacts

Name 1: Suzannah Clerc
Email 1: Suzannah Clerc

Criteria Requirements for Full Member

1 Criterion: Nature of the operations of the agency:
Measure: The agency is responsible for reviews at institutional or programme level of post-secondary
education institutions or post-secondary quality assurance agencies
Description: For overall information on NEAS, please refer to

NEAS was established in 1990 by the English Language Teaching (ELT) industry at the request of the Australian federal government of the time. NEAS monitors ELT centres across all Australian states and territories regardless of what education sector the centre operates within - public and private universities, vocational training institutions, and high schools as well as stand-alone privately operated ELT centres. Another aspect of NEAS Australiaâ??s quality assurance operation is its contract with Australiaâ??s Department of Immigration and Multicultural Affairs to monitor the provision of services to clients participating in the government funded Adult Migrant English Program (AMEP). NEAS has also begun accredtitation of ELT centres outside Australia.

As the national accrediting body for ELT, NEAS works in liaison with governments and associations within international education to ensure compliance with quality standards is maintained. Desk audits of provider details occur each year and on-site inspections by NEAS assessment panellists are conducted every 12 to 18 months.
NEAS has established three sets of quality standards and criteria for the provision of English language programs in relation to each of its business operations â?? ELT in Australia, ELT outside of Australia, and standards for AMEP providers. These have been developed in close consultation with governments, industry and the English language teaching profession. NEAS assesses institutions for compliance with accreditation standards around the following areas:
 Management and Administration
 Specialist Staff
 Premises
 Student Services
 Programs
 Assessment
 Educational Resources
 Recruitment and Promotion
Institutions accredited by NEAS undergo annual monitoring to ensure that quality of service provision is being maintained.
2 Criterion: Mission statement and objectives:
Measure: The agency has formulated a mission statement and objectives which are consistent with the nature of the agency
Description: NEAS was incorporated in May 1990 as a company with limited liability. NEASâ?? intent is to provide an â??autonomous industry-based, self-regulatory accreditation schemeâ?? for institutions offering English language teaching programs (NEAS Constitution 2005).
The Objects of NEAS are as follows:
(a)to establish and conduct an autonomous industry-based self-regulatory accreditation system for Centres;
(b)to provide advice to appropriate governmental authorities as to whether Centres re accredited;
(c)to assess the compliance of Centres with requirements of accreditation;
(d)to suspend or revoke, or advise on the suspension or revocation of the accreditation of a Centre;
(e)to advise institutions on matters affecting their accreditation;
(f)to determine the requirements for accreditation of Centres, in conjunction where necessary with appropriate Governmental authorities;
(g)to establish 'Accreditation Committees';
(h)to establish such other processes for the accreditation of courses or institutions associated with the teaching of English to speakers of other languages as are considered necessary from time to time.
(i)to do any other things in connection with English language education as considered appropriate or necessary.
3 Criterion: Agency staff, Numbers, Profile, Roles:
Measure: The profile of the staff is consistent with the Mission Statement
Description: NEAS Board - 4-7 directors
NEAS Executive - 8 staff
NEAS Assessment Panellists (NAPs) x 35 - on contract - inudstry specialists
NEAS Accreditation Committee - requirement of independent assessor - industry knowledge not practicing
The NEAS Board comprises a minimum of four and a maximum of seven Directors who must include:
â?¢A person independent of the Company, its Members and the Centres who is appointed by the Directors and who acts as the Chair;
â?¢Two Directors nominated and elected by Member Organisations; and
â?¢A person appointed by the Council of the ELICOS Association (English Australia).
In addition, the Directors may include:
â?¢A person appointed by the Directors having skills and experience that the Directors consider appropriate;
â?¢A person nominated by the Commonwealth Department of Education Science and Training and approved by the Directors; and
â?¢A person jointly nominated by the collective State and Territory Departments of Education and approved by the Directors.
4 Criterion: Profile of reviewers:
Measure: The profile of the reviewers is consistent with the Mission Statement
Description: NEAS Assessment Panellists (NAPs) x 35 - on contract - inudstry specialists plus members of NEAS executive

Moderation training every 12-18 months in Sydney for all assessment panellists.
State convenor held meetings for assessment panellists in varying states.
Contracts of confidentiality signed pre each on-site visit.
Attached - example of policies in relation to assessment panellists
5 Criterion: Independence:
Measure: The judgements and recommendations of the agency’s reports cannot be changed by third parties
Description: Accreditation Committee decisions are based on reports - with meetings held inclusive of assessment panellists related to the provider, NEAS executive representation and independent.

Decisions made by the accreditation committee can be appealed against through due processes.
Reports may be viewed by governments at their request - NEAS provides providers with assessement feedback reports.
Up to six varying on-site visits may be made by assessors - with varying reports. Attached is example of a verification visit report
6 Criterion: Resources:
Measure: The agency has sufficient resources to run its operations in accordance with its mission statement and objectives
Description: NEAS has operated since 1990 as a not-for-profit organisation and operates on a full cost recovery basis. Annual return fees and conference income are all put into the operation of NEAS.

Independent Financial Audit Report '06 available upon request.
7 Criterion: External quality assurance criteria and processes:
Measure: The description of the processes and criteria applied should be transparent and publicly available and normally include:
self evaluation, site visit, public report and follow-up measure
Description: Refer to the following link to confernece program (2006) - held each year by NEAS as part of continuous improvement mechanism for providers. http://webdev/pg/pdf/DoS%20Conference%20Program%202006.pdf

NEAS â??accreditationâ?? refers to an integrated approach to approving ELICOS providers and their courses. This terminology is consistent with international practice. The accreditation or approval process has three stages:
1. A pre-operational / preparatory stage - During which the provider prepares and submits to NEAS its business and educational plans according to a detailed guide provided by NEAS. The provider is then assessed for eligibility for accreditation through a site visit made by two NEAS assessors and assessment of financial viability by an independent financial expert.
2. The provisionally accredited / candidacy stageâ?? The initial desk audit around the providerâ??s application along with the on-site report are considered by an accreditation committee which confirms/refuses provisionally accredited status. As provisionally accredited, the provider demonstrates its capability in maintaining NEAS standards and ability to effectively implement its programs and plans as outlined in its application. The provider may receive up to two mentoring visits by a member of the NEAS Assessment Panel during this period.
3. Fully accredited stage - This stage occurs after a satisfactory assessment has been made of the provider after its first 12 months of operating as a provisionally accredited provider. The assessment includes an institutional self-assessment against the accreditation criteria and a desk audit plus an on-site inspection by a NEAS assessor against criteria. Upon successful compliance, the provider can use the NEAS logo of accreditation and apply for membership of NEAS.
The achievement of provisionally accredited/candidacy status enables institutions to apply to the relevant State/Territory registration authority for registration on the CRICOS. Accredited institutions must provide an annual return of information on the conduct of their program and routine monitoring visits are conducted every 12 â?? 18 months depending on provider.
Accreditation reviews are carried out through onsite assessment visits by members of the NEAS Assessment Panel (NAP). These take place at various stages in the accreditation process and on an ongoing basis after accreditation has been gained.
Members of the NAP are acknowledged experts in the ELT field, specifically briefed and trained by NEAS on their role in the accreditation system. Moderating / training workshops for NAPs are held every 18 months. They are engaged as needed by NEAS under a separate contract of confidentiality in respect of each institution they assess. Panel members are bound to refuse an engagement if a conflict of interest exists or is likely to exist. Similarly, institutions have the right to refuse a panel member and request a substitute if they have good reason to believe there is a likelihood of conflict of interest.
Attached is an example of a publication
8 Criterion: Quality assurance:
Measure: The description of the processes and criteria applied should be transparent and publicly available and normally include:
self evaluation, site visit, public report and follow-up measure
Description: NEAS is under contract with the Department of Immigration and Multicultural Affairs for it quality assurance processes around AMEP providers and is monitored as such.
NEAS is the delgated authority in NSW to provide accreditation ot ELT centres for the purposes of CRICOS registration and NEAS is written into Dept. Education Queensland legislation for the accreditation of ELT centres. NEAS maintains close liaison with Commonwealth and State/Territory government authorities â?? inclusive of joint audits and frequent formal and informal consultations on matters affecting the quality of English Language Teaching in Australia. NEAS is currently working in liaison with the Australian government on the ELT Offshore Good Practice projects (funded by the Department of Education, Science and Training). The Australian Education Systems Officials Committee (AESOC) are currently undertaking a review of the quality assurance for ELICOS across Australia and NEAS is being reviewed in the process - public availabilty resulting from that review is not avaialble at the time of this application. NEAS also holds internal reviews around its operations - See attached example of review policy - Standards review process

Criteria Requirements for Institutional Member

Institutional Member Criteria:
Measure: Institutional Members are institutions of higher education in the region that are in good standing with the relevant quality assurance agency if one exists.

Criteria Requirements for Associate Member

Associate Member Criteria:
Measure:Associate Members are organisations with a major interest and active involvement in evaluation, accreditation and quality assurance in higher education, but without the responsibility for assuring the quality of institutions, education programs, or external quality assurance agencies

Criteria Requirements for Intermediate Member

1 Criterion: Nature of the operations of the agency:
Measure: The agency is responsible for reviews at institutional or programme level of post-secondary education institutions or post-secondary quality assurance agencies
2 Criterion: Mission statement and objectives:
Measure: The agency has formulated a mission statement and objectives which are consistent with the nature of the agency
3 Criterion: :
Proof of the organisation’s good standing with the local QA agency

Criteria Requirements for Observer

Criterion For Observers:
Measure: APQN accepts as Observers organisations outside the Asia-Pacific region, including: external quality assurance agencies; institutions with a major interest in evaluation, accreditation and quality assurance in higher education; other regional networks that have major interests in and strong links with the region

Documentation and Fees

Additional Information: No additional information is required for my application
Upon approval of my application I agree to pay:
  • $500 (Initial Joining Fee: Full Member, Intermediate Member, Associate Member)
  • $300 Member Fee: Full Member, Intermediate Member (if not INQAAHE Member)
I will be applying for support for: None

Documents Submitted




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